FAQs | EverBright

CUSTOMER FREQUENTLY ASKED QUESTIONS

Easy to understand answers to some
commonly asked questions.

What are the benefits of working with EverBright?

There are many great reasons to invest in solar and battery systems for your home. Still, the upfront costs for the system and installation can be out of reach for many homeowners. 

The good news is that EverBright offers various ways to pay for the system making clean energy more accessible to homeowners like you. 

Whether you choose a solar lease or a power purchase agreement (PPA), you can upgrade to solar today with zero upfront costs. 

           

Depending on where you live, a lease or a Power Purchase Agreement (PPA) could be a good option for homeowners who want to upgrade to clean energy with no up-front installation costs and aren't concerned with tax credits.
 
With an EverBright Power Purchase Agreement (PPA) you get predictable energy costs with up to 25 years of worry-free solar energy and have the option to add one or more batteries.
 
For customers who prefer more flexible payments, EverBright offers a Flex PPA. This option allows customers to pay only for the energy they use from the solar panels each month rather than estimated or fixed amounts. 
 
For California-customers EverBright offers the Shift PPA, which includes solar panels and a non-backup battery to capitalize on California’s time-of-use rates.
 
EverBright offers a lease in states where PPAs are unavailable and is similar to a PPA in that EverBright owns the solar system and finances the installation. The difference is that lease customers make monthly payments based on the total cost of the system, not the system's solar production.
 
Your EverBright contract includes a detailed breakdown of payments and features. We encourage you to review your contract in detail and reach out if you have any questions or need further clarification.                                                                                                                                                                                           

Our credit requirements vary for different financing options. We encourage you to apply! The initial credit check is a “soft credit check” and will not impact your credit score.
 
A hard inquiry will happen 30 days after the first phase of your installation, which includes your signed agreement and completed Welcome Call, is approved by EverBright.
EverBright’s financing options take into account your unique situation, so you can determine if the move to solar panels and or battery storage is a good fit for your lifestyle.
If your roof needs replacing, you should replace your roof before installing solar panels. If you already have solar on your roof, your contractor must remove your system before replacing your roof and then reinstall the solar panels.
A lot goes into how long you can expect your solar panels to produce energy, but generally, a modern solar panel lasts anywhere from 25 to 30 years.
 
Does this mean you will not have electricity when your solar panels reach that age? No. However, you will find that the production capacity of the panel degrades at about 0.5% per year, so that after 25-30 years, it has lost 12-15% of its production, but “degradation” begins nearly immediately, not at the start of year 25. Proper maintenance is key to getting the longest possible useful life out of solar panels.
There are many indicators that solar panel installation can improve the value of your home by a fair margin. While the savings from your lower energy bills help the solar systems pay for themselves, research also shows that installing solar panels will likely increase a home's value, and the increase depends on location. Experts at Zillow say that the average home with new solar panels could increase property value by around 4.1%.
 
Depending on your location and solar system, you can repay a portion of the system's cost with the added real estate value if you choose to sell your house.
 
In addition to enjoying clean, dependable energy, you can rest assured that you made a good investment.
Solar panels and other clean energy upgrades like battery storage make for a much cleaner power source- with zero carbon emissions. Still, financial limitations make owning a solar system far from a reality for many homeowners.
 
Thankfully, this doesn't need to include you. With competitive rates and tailored plans, we design our financing options to make owning or leasing a solar system more accessible to homeowners nationwide.
Yes, EverBright accepts solar capacity upgrades as long as your new specifications still lie within the range of a minimum system size of 2 kW DC and max system size of 30 kW DC. You can also add battery storage!  
 
It's best to check with your installer because there may be local regulations that restrict the size of some systems.
Yes, your solar system produces energy based on sun exposure. Shading will decrease the amount of exposure to sunlight and consequently result in less energy production. When designing your system and forecasting its production, the sun your roof receives is considered in your production and offset calculations.
The average productivity is typically on your solar panel manufacturer's website. You can find a complete list of equipment installed on your home on your financing agreement. 

EverBright leases and PPAs come with free solar system monitoring services. You can check for productivity on the MyEverBright homeowner web experience. Login and check out your "Performance Dashboard." You can also call and speak with the EverBright  Homeowner Support team seven days a week. 
Yes. Your EverBright proposal will show how much you can save by switching from the standard electricity setup to producing and storing your own clean, renewable energy.
 
The proposal will help you understand your financing options and the potential long-term savings of each.
A battery storage system will store the unused energy your solar panels produce during the day. A battery storage system can not only power your home in the event of an outage but also allows you to tap into your batteries at night when the sun isn’t shining. Getting the right system design for your home is a highly personalized process. Our proposals ensure all solar and storage upgrades are made with your best energy interests in mind. 

We are committed to providing our customers with an exceptional experience. If you have questions, we invite you to contact us via phone at 877-425-5201 or via email at support@myeverbright.com.

Current customers can also log in to the MyEverBright online experience to get information on your solar system, agreement, billing, and payment details.