FAQs | EverBright

CUSTOMER FREQUENTLY ASKED QUESTIONS

Easy to understand answers to some
commonly asked questions.

What are the benefits of working with EverBright?

There are many great reasons to invest in solar and battery systems for your home. Still, the upfront costs for the system and installation can be out of reach for many homeowners. 

The good news is that EverBright offers various ways to pay for the system making clean energy more accessible to homeowners like you. 

Whether you choose a solar lease or a power purchase agreement (PPA), you can upgrade to solar today with zero upfront costs. 

           

Depending on where you live, a lease or a Power Purchase Agreement (PPA) could be a good option for homeowners who want to upgrade to clean energy with no up-front installation costs, aren't concerned with tax credits, and want their system professionally managed and maintained at no additional cost. 

EverBright Power Purchase Agreements (PPAs) offer predictable energy costs with up to 25 years of worry-free solar energy. As part of your contract, EverBright ensures your solar system generates the agreed amount of energy each month. If it falls short, EverBright will credit you. 

For customers who prefer more flexible payments, EverBright offers a Flex PPA. This option allows customers to pay only for the energy they use from the solar panels each month rather than estimated or fixed amounts. 

EverBright offers a lease in states where PPAs are unavailable and is similar to a PPA in that EverBright owns the solar system and pays for the installation. The difference is that lease customers make monthly payments based on the total cost of the system, not the system's solar production. 

Your EverBright contract includes a detailed breakdown of payments and features. We encourage you to review your contract in detail and reach out if you have any questions or need further clarification. 

At EverBright, we do more than provide you with financing for your solar system. We help you get matched with local solar installers, design the system that best fits your needs, and then provide you with a financing option to cover the up-front cost.
 
Once your solar system is in service, you will get access to MyEverBright, our online customer portal. With MyEverBright, you can pay your bill, see all details about your system design, and access all your agreement documents.
Our credit requirements vary for different financing options. We encourage you to apply! The initial credit check is a “soft credit check” and will not impact your credit score.
 
A hard inquiry will happen 30 days after the first phase of your installation, which includes your signed agreement and completed Welcome Call, is approved by EverBright.
A house's solar readiness can depend on several things, including roof shading, the age and angle of your roof, and other considerations.
 
The solar proposal process we offer will take into account your unique situation, so you will know before even thinking about financing if solar panels and or battery storage is a good fit for your home.
If your roof needs replacing, you should replace your roof before installing solar panels. If you already have solar on your roof, your contractor must remove your system before replacing your roof and then reinstall the solar panels.
Knowing how many solar panels to put on your roof is no cookie-cutter formula. Fortunately, EverBright’s software is one of the industry’s most accurate and advanced tools for solar system design.
 
Our EverBright Pro solar contractors have the technical skills to evaluate your home and property to develop a proposal with the optimal number of solar panels for your energy needs.
A lot goes into how long you can expect your solar panels to produce energy, but generally, a modern solar panel lasts anywhere from 25 to 30 years.
 
Does this mean you will not have electricity when your solar panels reach that age? No. However, you will find that the production capacity of the panel degrades at about 0.5% per year, so that after 25-30 years, it has lost 12-15% of its production, but “degradation” begins nearly immediately, not at the start of year 25. Proper maintenance is key to getting the longest possible useful life out of solar panels.
In the U.S., the cost of an average home solar system can vary depending on several factors, including the system's size, sun exposure, and regional variations in installation costs. Government incentives and tax credits can significantly reduce upfront costs, making solar installations more affordable for homeowners.

The best way to understand the cost of going solar is to get a detailed proposal from one of EverBright's partners. Your customized EverBright proposal is an essential tool that helps you know the installation cost specific to your home before signing up to go solar. Your proposal will include information on the size and specifications of the solar system, estimated energy production, projected savings, and a breakdown of costs. Your proposal will also provide a customized financial analysis, including the payback period, return on investment, and potential incentives or tax credits available in your area. Reviewing the proposal lets you decide whether solar is viable and cost-effective for your home.
There are many indicators that solar panel installation can improve the value of your home by a fair margin. While the savings from your lower energy bills help the solar systems pay for themselves, research also shows that installing solar panels will likely increase a home's value, and the increase depends on location. Experts at Zillow say that the average home with new solar panels could increase property value by around 4.1%.
 
Depending on your location and solar system, you can repay a portion of the system's cost with the added real estate value if you choose to sell your house.
 
In addition to enjoying clean, dependable energy, you can rest assured that you made a good investment.
Some homeowners prefer to pay some cash up front and finance the rest, so – in most states – EverBright lets you pay for part of your solar system purchase at the beginning of your financing agreement.
As a premier clean-energy solutions company, EverBright ensures that the solar installer you work with is highly trained and can educate you on going solar and your financing options.
 
We work with seasoned local installers who will design a solar system that can reduce your electricity bills effectively. The idea is to go beyond giving you the best deal available, as many factors go into an efficient solar energy setup.
 
Your solar proposal will show you the best possible solutions for transitioning from standard electricity to producing your own clean, renewable energy.
Solar panels and other clean energy upgrades like battery storage make for a much cleaner power source- with zero carbon emissions. Still, financial limitations make owning a solar system far from a reality for many homeowners.
 
Thankfully, this doesn't need to include you. With competitive rates and tailored plans, we design our financing options to make owning or leasing a solar system more accessible to homeowners nationwide.
Yes, EverBright accepts solar capacity upgrades as long as your new specifications still lie within the range of a minimum system size of 2 kW DC and max system size of 30 kW DC. You can also add battery storage!  
 
It's best to check with your installer because there may be local regulations that restrict the size of some systems.
Yes, your solar system produces energy based on sun exposure. Shading will decrease the amount of exposure to sunlight and consequently result in less energy production. When designing your system and forecasting its production, the sun your roof receives is considered in your production and offset calculations.
The average productivity is typically on your solar panel manufacturer's website. You can find a complete list of equipment installed on your home on your financing agreement.
 
EverBright leases and PPAs come with free solar system monitoring and maintenance services. You can check for productivity on the MyEverBright homeowner web experience. Login and check out your "Performance Dashboard." You can also call and speak with the EverBright  Homeowner Support team seven days a week.
We aim to ensure that you can get the solar panels and systems you need as conveniently and cost-effectively as possible.
 
EverBright is more concerned with looking out for your solar panel needs and ensuring an exceptional customer experience than making a sale, so we are not in the business of forcing purchases.
Yes. Your EverBright proposal will show how much you can save by switching from the standard electricity setup to producing and storing your own clean, renewable energy.
 
The proposal will help you understand your financing options and the potential long-term savings of each.
You can ask to see multiple solar quotes per project, so you can select the financing option that best suits your home and budget.
 
For example, fixed or variable payments are available with our EverFlex and EverFixed PPA financing. On the other hand, if you want to own your system--and keep all the tax benefits while generating clean power--the EverOwn solar RIC is perfect for you.
 
Remember that our team doesn't just generate solar quotes to throw them at you. Instead, we're willing to work with you to make sure we can come to a consensus on the best solution.
Of course, the cost of the underlying solar panels and other equipment must be a part of it. What are the advantages of getting backup battery storage?
 
A battery storage system will store the unused energy your solar panels produce during the day. A battery storage system can not only power your home in the event of an outage but also allows you to tap into your batteries at night when the sun isn’t shining. Getting the right system design for your home is a highly personalized process. Our proposals ensure all solar and storage upgrades are made with your best energy interests in mind.
Beyond supplying financing options for solar panels, we are committed to providing our customers with an exceptional experience. If you have questions about the installation process or your system post-installation, we invite you to contact our homeowner support team by calling 877-425-5201 or via email at support@myeverbright.com.
 
We're always open to understanding how to improve the funding and installation process.
 
Current customers can also log in to the MyEverBright online experience to get information on your solar system design, agreement, billing, and payment details.