Date: August 18, 2022
Location: Juno Beach, FL, US, 33408
EverBright is driving the clean energy revolution through its industry-leading solar software platform and financing marketplace. Every day, EverBright supports hundreds of solar companies across the US, ensuring they have the tools to be successful and accelerate consumer adoption of clean energy.
We seek a well-qualified bilingual candidate in English and Spanish who is passionate about driving the clean energy revolution by building a best-in-class residential financing program. As a Client Support Specialist, you will be asked to:
Become the main point of contact for our customers and provide exceptional support and problem-solve to enable their success
Manage each issue to resolution while providing clear communication and expectations
Bilingual and fluent and conversational in English and Spanish.
We are seeking a candidate who will start on a 2 pm-11 pm EST shift with possible rotations, including one weekend day. This position will be responsible for providing support to our customers (residential solar installation companies). This role will require a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have.
Provide exceptional customer service through phone, email, chat, etc.
Become an expert on both financing and sales/operations workflows
Be a knowledge resource and an escalation point for our customers
Provide solutions to problems while educating and training our customers
Document customer interactions with accurate and detailed interaction logs
Serve as a voice of the customer and work with the team to improve our program and processes
Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals
Proactively escalate potential issues or anomalies to management
Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
Create a positive work environment through collaborating with direct teammates and internal stakeholders
Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.
Researches and resolves sensitive customer requests and complaints
Ensures timely report of outages
Performs general account maintenance and billing adjustments
Performs rate analysis
Analyzes complex billing problems and research for solutions
Performs other job-related duties as assigned
Strong proficiency in using SaaS software
Experience in solar or motivated to learn more about the solar industry
Bilingual (Spanish speaking)
BA/BS degree or equivalent practical experience
Six Sigma Yellow Belt Certified
High School Diploma/GED
Experience: 3+ years
Employee Group: Exempt
Employee Type: Full Time
Job Category: Quality/Process Improvement
Relocation Provided: Yes, if applicable
Where permitted by applicable law, EverBright requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.
EverBright is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
EverBright provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to our recruiting team, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
EverBright will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
EverBright does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.